Midlands State University Libraries

MSU Library User Satisfaction and Service Effectiveness Survey 2024

As a valued member of our university community, the Library would like to invite you to participate in a survey that will help us shape the future of our library services and resources. Your insights and opinions are crucial in ensuring we provide the best possible experience for all our library users. By participating in our user survey, you can directly influence the direction of our library services. Your feedback will play a vital role in assessing our current offerings and identifying areas for improvement. We are committed to enhancing user satisfaction, and your input is essential in achieving this goal.

The Survey seeks feedback on several areas, such as accessing information resources, the MSU Library as a study space, staff interaction with users, library training programmes and overall satisfaction with library support for teaching and learning, research, innovation, community engagement and industrialisation.

Survey Link: https://forms.gle/wB4PYxMBvqmfZQBo8
Survey Period: 10 OCTOBER 2024 – 31 OCTOBER 2024

Responses are confidential. We will not retain identifying links between responses and the individual responding. We encourage all our staff and students to participate in this survey. Together, we can create a library environment conducive to teaching and learning, research, and innovation, serving the needs of the University community. If you have any questions or concerns, please contact the Deputy Librarian Scholarly Communications, Research Support, Innovations, and Digital Services at makekee@staff.msu.ac.zw or call extension 2430.

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